Below are some frequently asked questions on ordering, delivery, returns and warranty.

Click on a question to reveal the answer. If you still need help please contact our Technical / Customer Relations Team via the contact us link at the bottom of this page, and we will be happy to assist.

General Questions

Amend or Cancel Order - Which hasn't been dispatched yet?

Please contact the JVC Dispatch Team with your request and we will be happy to help. Please note that this email address is only for items being dispatched.

If you require our Technical / Customer Relations Teams please click the link below to contact our , and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Contact Us - How do I contact JVC

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Emailed Technical / Customer Relations - But haven't received a reply?

If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

Otherwise, you may have inputted an incorrect contact email address. Therefore, please contact us again, and ensure your contact email address is correct.

Delivery - Where do you deliver?

Please note that we can only accept orders which will be delivered within:

  • Main UK
  • Scotland
  • Wales
Delivery via DPD - More Information

DPD shipping to your door. Not going to be in? No problem. DPD will email you on the day of your delivery, allowing you to select a local shop drop-off point in your area. Or, simply download their DPD app and track your parcel and make any changes directly.

Download the DPD App from:

Please note that we only deliver within mainland England, Scotland & Wales

Faulty product - What to do next?

Our products come with a JVC manufacturer's 1-year warranty from the date of supply for parts and labour. Unless you have purchased an extended warranty at time of purchase.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you
ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Order Confirmation - I've placed an order but not received an order confirmation email?

As soon as you have placed an order you will receive an order confirmation via the email you inputted on your order.

If you have not received this please check your junk/spam folder as sometimes this email may have gone into this folder.

Payment Details - My payment details are being refused, why?

If the billing address doesn't match your bank's address on file for you, then your bank will reject your payment.

Please ensure you input the correct billing address. This address can be found on any bank statements, letters sent to you from your bank, or login to your bank and check the address you have registered with them.

If you wish to have the goods delivered to an alternative address to your billing address, please input this address in the delivery address section.

Returns - How to I return a product which is not required or is faulty?

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Warranty - How long is my warranty & who do I contact?

Our products come with a JVC manufacturer's 1-year warranty from the date of supply for parts and labour.

Unless you have purchased an extended warranty at time of purchase.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Ensure you include this information:

  • JVCSP order reference
  • Model number
  • Purchased date 

Click here to Contact Us

Legal Policies

Still Need Help?

Please check out our easy Step-By-Step Guides on how to use your  headphones, earbuds & earphones. But if you still need assistance, click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Contact Us