FAQ

Please contact the JVC Dispatch Team with your request and we will be happy to help. Please note that this email address is only for items being dispatched.

• Email: jvcshop@uk.jvckenwood.com

If you require our Technical / Customer Relations Teams please click the link below to contact our , and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Contact Technical / Customer Relations Teams

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Click here to contact us

If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

Otherwise, you may have inputted an incorrect contact email address. Therefore, please contact us again, and ensure your contact email address is correct.

• Click to contact us

Please note that we can only accept orders which will be delivered within:

• Main UK
• Scotland
• Wales

DPD shipping to your door. Not going to be in? No problem. DPD will email you on the day of your delivery, allowing you to select a local shop drop-off point in your area. Or, simply download their DPD app and track your parcel and make any changes directly.

Download the DPD App from:

• Android devices - Goggle Play store
• Apple App Store

Please note that we only deliver within mainland England, Scotland & Wales

Our products come with a JVC manufacturer's 1-year warranty from the date of supply for parts and labour. Unless you have purchased an extended warranty at time of purchase.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you
ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Contact us

As soon as you have placed an order you will receive an order confirmation via the email you inputted on your order.

If you have not received this please check your junk/spam folder as sometimes this email may have gone into this folder.

If the billing address doesn't match your bank's address on file for you, then your bank will reject your payment.

Please ensure you input the correct billing address. This address can be found on any bank statements, letters sent to you from your bank, or login to your bank and check the address you have registered with them.

If you wish to have the goods delivered to an alternative address to your billing address, please input this address in the delivery address section.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Contact us

Our products come with a JVC manufacturer's 1-year warranty from the date of supply for parts and labour.

Unless you have purchased an extended warranty at time of purchase.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Ensure you include this information:

• JVCSP order reference
• Model number
• Purchased date 

Click here to Contact Us