HA-XC50T Frequently Asked Questions

HA-XC50T XX True Wireless Bluetooth Earbuds in all colours

Below are some frequently asked questions on the HA-XC50T XX True Wireless Earbuds

Click on a question to reveal the answer. If you still need help please contact our Technical Team, and we will be happy to assist.

See the range of HA-XC50T XX True Wireless Earbuds.

 

 

HA-XC50T Charging the charging case

1. Connect the charging cable provided to start charging

  • Insert the USB AC adapter into the AC outlet to start charging.
  • The indicators flash and light up in white indicating that charging has started.
  • The charging time for the charging case is approx. 3 hours.

2. Indicators on the charging case

  • Flash and light up in white during charging. When charging is complete, the light of indicators goes out.
  • After charging is complete, unplug the USB charging cable.
  • The charging case may stop charging if the temperature exceeds the charging temperature range (5 °C (41 °F) to 40 ℃ (104 °F)). (All the indicators on the charging case will flash.) Charging will resume automatically in an environment where the temperature is back within the charging temperature range.

 

 

HA-XC50T Charging the earphones

1. Open the charging case.

2. Insert the L and R earphones correctly and firmly into the charging case.

  • The indicator on the earphones lights up in red during charging, and the indicators on the charging case light up in white.
  • The indicators flash and light up in white indicating that charging has started.
  • After charging is complete, the indicators for both the earphones and charging case will turn off.
  • The charging time for the earphones is approx. 2 hours.
  • After the earphones are inserted into the charging case, the power of the earphones will automatically turn off.
  • When the charging case runs out of battery while the earphones are charging, the earphones are turned on. In this case, turn the earphones off manually.
  • When the charging case is fully charged, it can be used to recharge the earphones fully up to 2.5 times.
  • When the battery of the charging case runs low while the earphones are charging, the indicators on the charging case flash in white.
  • When the charging terminals of the earphones and charging case are dirty, it may affect the charging performance. Gently wipe the charging terminals regularly with cotton swab.
  • The earphones may stop charging if the temperature exceeds the charging temperature range (5 °C (41 °F) to 40 °C (104 °F)). (All the indicators will flash.) In such a case, remove the earphones and then re-insert to resume charging in an environment within the charging temperature range.

 

 

HA-XC50T Pairing for the first time

1. Take out both the L (left) and R (right) earphones.

  • After the earphones are taken out, the L (left) and R (right) indicators light up in white for 1 second, and the power turns on automatically.
  • When the L and R earphones are connected with each other, the R indicator starts to flash slowly in white.
  • After a short while, the L indicator starts to flash quickly and alternately between red and white, and a voice message saying “pairing mode” can be heard.
  • When there is an interval between the timing when the L and R earphones are taken out from the charging case, connection between them may fail. In this case, put the earphones back into the charging case, wait till their power goes off and repeat the steps again.
  • For this product, the L earphone is the master unit. In other words, the L earphone is used to connect to a device as well as the R earphone.

2. Turn on the Bluetooth function of the BLUETOOTH device.

3. Select "JVC HA-XC50T" from the device list.

  • After connection is established, both the L and R indicators will flash slowly in white, and the earphones can now be used for listening to music.
  • During the pairing process, the BLUETOOTH device may require input of a PIN code. In such a case, enter “0000” as the PIN code for the System.
  • If connection (pairing) is not completed within 5 minutes after the indicator starts flashing, the System automatically turns itself off.

 

 

HA-XC50T Pairing for the first time earphones outside the charging case

1. Press and hold the button on the L (left) and R (right) earphones for about 3 seconds.

2. The power of the L and R earphones turns on. When the L indicator starts to flash quickly and alternately between red and white (or when a voice message saying “Pairing mode” is heard), release your fingers from the buttons.

  • If the L indicator does not flash alternately between red and white, turn off the power of the earphone and repeat the steps.

3. Turn on the Bluetooth function of the BLUETOOTH device.

4. Select "JVC HA-XC50T" from the device list.

  • After connection is established, both the L and R indicators will flash slowly in white, and the earphones can now be used for listening to music.
  • During the pairing process, the BLUETOOTH device may require input of a PIN code. In such a case, enter “0000” as the PIN code for the System.
  • If connection (pairing) is not completed within 5 minutes after the indicator starts flashing, the System automatically turns itself off.

 

 

HA-XC50T Pairing the second and subsequent devices the earphones taken out from the charging case

1. Turn off the Bluetooth function of the device that was last paired.

2. Take out both the L (left) and R (right) earphones.

  • After the earphones are taken out, the L and R indicators light up in white for 1 second, and the power turns on automatically.
  • When the L and R earphones are connected with each other, the R indicator starts to flash slowly in white.
  • After a short while, the L indicator starts to flash quickly and alternately between red and white, and a voice message saying “Pairing mode” can be heard.
  • When there is an interval between the timing when the L and R earphones are taken out from the charging case, connection between them may fail. In this case, put the earphones back into the charging case, wait till their power goes off and repeat the steps again.

3. Turn on the Bluetooth function of the BLUETOOTH device.

4. Select “JVC HA-XC50T” from the device list.

  • After connection is established, both the L and R indicators will flash slowly in white, and the earphones can now be used for listening to music.
  • During the pairing process, the BLUETOOTH device may require input of a PIN code. In such a case, enter “0000” as the PIN code for the System.
  • If connection (pairing) is not completed within 5 minutes after the indicator starts flashing, the System automatically turns itself off.

 

 

HA-XC50T Pairing the second and subsequent devices

1. With the power of the earphones turned off, press and hold the button on the L (left) earphone for about 5 seconds.

  • Pressing and holding the button on the L earphone for about 10 seconds initializes the pairing (device registration) information. In this case, perform pairing (device registration) again. Pressing and holding the L button for about 20 seconds initializes the pairing (device registration) information and deletes the connection information of the L and R earphones. When this occurs, reset the earphones to the factory default state.

2. When the power of the L earphone turns on and the L indicator starts to flash quickly and alternately between red and white (or when a voice message saying “Pairing mode” is heard), release your finger from the button.

3. Turn on the Bluetooth function of the BLUETOOTH device.

4. Select “JVC HA-XC50T” from the device list.

  • When the L earphone is successfully connected to the device, the L indicator starts to flash slowly in white.

5. Press and hold the button on the R (right) earphone for about 3 seconds. Release your finger after the R indicator lights up in white. The R earphone turns on and gets connected to the L earphone.

  • After connection between the L and R earphones is established, the R indicator will flash slowly in white, and the earphones can now be used for listening to music.
  • Pressing and holding the button on the R earphone for about 20 seconds initializes the settings of the earphones. In this case, perform pairing (device registration) again after the L and R earphones are initialized.

 

 

HA-XC50T Reconnecting to a device with the earphones taken out from the charging case

Turn on the Bluetooth function on the device to connect, followed by taking both earphones from the charging case. The power of the earphones turns on automatically, and they are automatically reconnected with the last connected device.

  • If reconnection cannot be established, operate the BLUETOOTH device to connect.

 

 

HA-XC50T Reconnecting to a device when the earphones are not inside the charging case

1. Check that the power of the earphones is off.

2. Turn on the BLUETOOTH function of the device to connect, followed by pressing and holding the button on the L and R earphones at the same time for about 3 seconds.

LEFT

- The indicator on the earphone lights up in white for 1 second and the power turns on.

- When the indicator starts to flash slowly in red, the earphones will attempt to establish connection with the last connected device.

- After connection is established, the L indicator starts to flash slowly in white.

RIGHT

- The indicator on the earphone lights up in white for 1 second and the power turns on.

- When the indicator starts to flash slowly in red, it will attempt to establish a connection.

- After connection is established, the R indicator flashes twice in white and switches to a slow flash.

  • The earphones reconnect with the device that was last connected and can now be used for listening to music.
  • If reconnection cannot be established, operate the BLUETOOTH device to connect.
  • If the R indicator is flashing in red, this means the L and R earphones are not connected to each other. In this case, turn off the power of both the L and R earphones, followed by turning on their power again at the same time.
  • Pressing and holding the button of the L earphone for about 5 seconds switches the L indicator light to a quick flash that alternates between red and white. If this occurs, turn off the power of the earphone and repeat the steps from the beginning.
  • Pressing and holding the button on the L earphone for about 10 seconds initializes the pairing (device registration) information. In this case, perform pairing (device registration) again.
    Pressing and holding the button on the L earphone for about 20 seconds initializes the pairing (device registration) information as well as the connection information of the L and R earphones. In this case, perform pairing (device registration) again after the L and R earphones are initialized.
  • Pressing and holding the button on the R earphone for about 20 seconds initializes the settings of the earphones. In this case, perform pairing (device registration) again after the L and R earphones are initialized.

 

 

HA-XC50T Using only L side of the earphones

After the Bluetooth function of the device to connect is turned on, the L earphone can now be used on its own.

  • Take out the L earphone from the charging case. The power of the earphones turns on automatically, and they are automatically reconnected with the last connected device.
  • To use only the L earphone when it is not inside the charging case, press the button of the L earphone for about 3 seconds to turn on the power.
  • If pairing has not been performed, do so before using.
  • To use both sides of the earphones, take out the R earphone from the charging case.
  • Note that the R earphone cannot be used on its own.

 

 

HA-XC50T Audio operation

Wearing

1. Identify the left and right headphones.

2. Choose an earpiece that best fit in your ear from the S, M and L sizes.

    • The standard medium-size silicone earpieces are attached when purchased.
    • Attach the earpiece securely as shown in O in the figure.
      • To enjoy better sound quality, use earpieces that fit well in your ears. Incorrect earpiece size can result in sound leakage and lack of bass.
      • If the earpiece is not securely attached, it may slipped off when in use and remain in your ear. If the earpiece remains in your ear, be careful not to push it further into your ear.

Operating the remote control

Launch the music player app on the BLUETOOTH device connected, to start playback.

      • Play/Pause (HA-XC50T Play icon) - Press the button on L or R earphone once quickly.
      • Volume adjustment (HA-XC50T Volume Down Icon / HA-XC50T Volume Up Icon) - To raise the volume, press the button on the R earphone twice quickly. To lower the volume, press the button on the L earphone twice quickly.
      • Skip to the next track (HA-XC50T Skip to the next icon) - During playback, press and hold the button for about 1 second and release your finger when a beep is heard. The next track will be played after the playback of the current track has ended.
      • Skip to the previous track or beginning of the current track (HA-XC50T Skip to the previous track icon) - During playback, press and hold the button for about 1 second and release your finger when a beep is heard. The previous track or beginning of the current track will be played after the playback of the current track has ended.
      • When the remaining battery power becomes low, a beep sound is heard repeatedly from the earphone that had ran out of battery.
      • When watching movies with the earphones, a slight time lag may occur in the audio output.
      • We do not guarantee all operations of the BLUETOOTH device.

 

 

HA-XC50T Phone operation

Identify the L and R sides of the earphones and put them on correctly.

The same operation can be performed by pressing either the L or R button (except the voice operation recognition function).

  • Answering the call
    • Press the button once quickly when receiving a call.
  • Ending the call
    • Press the button once quickly during the call.
  • Rejecting a call
    • When there is an incoming call, press continuously for about 1 second until a beep is heard. Once the beep is heard, release your finger.
  • Switching between the earphones and the smartphone during a call
    • During a call, press about 1 second continuously until a beep is heard. Once the beep is heard, release your finger.
  • Using voice assistant function (Siri etc)
    • Press the button on the L earphone 3 times quickly when not using the phone function.

 

 

HA-XC50T Power off by placing earphones in the charging case

After using the earphones, place them back into the charging case. The power of the earphones will turn off and charging will start automatically.

  • The earphones start charging.
  • If the battery power of the charging case has run out, the power of the earphones will not turn off automatically even when they are placed back into the charging case. When this occurs, charge the charging case.

 

 

HA-XC50T Power off using the earphones

Press the button on the L or R earphone continuously for about 3 seconds.

  • Release your fingers after the both indicators light up in red. The indicator light goes off and the power turns off.
  • When the power for the L or R earphone is turned off, the other side will automatically power off.